Refund Policy

Last updated: 24 June 2026
We want you to be happy with Presmo. If a paid plan isn't right for you, here is exactly how refunds and cancellations work.

1. 14-day money-back guarantee

If you are not satisfied with a paid plan, you may request a full refund within 14 days of your first payment on that plan. No questions asked — just email us and we'll refund the charge in full.

2. Cancel anytime

You can cancel your subscription at any time from your account or by emailing us. When you cancel, your plan stays active until the end of the period you've already paid for, and you won't be billed again. We don't lock you into contracts.

3. Renewals after the first 14 days

Subscriptions renew automatically (monthly or annually, as you chose at checkout). Charges for a renewal period are generally non-refundable once the new period begins, so please cancel before your renewal date if you don't wish to continue. If you forget and are charged for a renewal you didn't intend to use, contact us within 7 days of that charge and we'll review it in good faith.

4. Duplicate or accidental charges

If you are charged twice, charged in error, or charged for a plan you didn't authorize, we will refund it in full. Just let us know.

5. How to request a refund

Email [email protected] from the address on your account, with the email used at checkout and the approximate date of payment. We aim to respond within 2 business days. Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank.

6. Payment processing

Payments and refunds are handled securely by our payment provider, who acts as Merchant of Record for your purchase. Refunds are returned through the same provider to the card or method you paid with.

7. Free plan

The Free plan costs nothing and therefore has nothing to refund. You can use it for as long as you like, and upgrade or downgrade whenever you want.

8. Questions

Anything unclear, or want to talk it through first? Email [email protected] and a real person will reply.

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